1. Introduction
RSW – Royal Steel Work (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://royalsteelwork.com.
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2. Data Collected
a. Data Storage Location
Our servers and website hosting services are provided by a secure hosting provider with data centers based in the United Arab Emirates and/or the European Union. We ensure that data storage is compliant with applicable UAE data protection regulations and international best practices.
b. Registration & Contact Information
If you contact us via our website forms or register for services, we may collect and store the following:
Full name
Company name (if applicable)
Email address
Phone number
Service interests
Any additional message or request
This data is used solely to respond to inquiries, provide quotations, manage project coordination, and deliver after-sales support.
c. Project & Purchase Data
If you enter into a service contract or request an AMC (Annual Maintenance Contract), we will store your order information, project specifications, and communication history for customer service and administrative purposes.
d. Communication Data
All emails, messages, or queries sent to royalsteelworks@gmail.com are securely stored and monitored for quality control, follow-up, and legal purposes.
e. Google Analytics
We use Google Analytics for aggregated, anonymous site traffic analysis. This data helps us improve website functionality and user experience. You can opt out of tracking by installing the Google Analytics Opt-out Browser Add-on.
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3. Cookies
Our website uses cookies to enhance user experience and gather usage data. These include:
Necessary Cookies: For website functionality and session management.
Performance Cookies: For traffic insights (via Google Analytics).
You can disable cookies via your browser settings, but this may affect certain functionalities.
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4. Embedded Content
Pages on our site may include embedded content (e.g., YouTube videos). Embedded content from other websites behaves as if you visited those sites directly and may collect data as per their own policies. Please review their privacy terms for more details.
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5. Who Has Access to Your Data
Your data is accessible only to:
Authorized RSW administrative and support personnel
Designated contractors or subcontractors under confidentiality agreements (if needed for project execution)
We never sell or rent your personal information to third parties.
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6. Third Party Access to Data
We only share data with third parties when:
It’s required to provide the services you’ve requested (e.g., subcontractors for installation)
We use trusted third-party platforms for email hosting, customer communication, and analytics
All such third parties are bound by strict confidentiality and data protection obligations.
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7. Data Retention
We retain your personal data:
- As long as necessary to fulfill the purpose for which it was collected
- As required by UAE legal or contractual obligations
- Until you request its deletion (subject to applicable exemptions)
8. Security Measures
We implement the following measures to protect your data:
SSL encryption on our website
Secure password protection for internal systems
Periodic audits and updates to software infrastructure
In the event of a data breach, we will notify affected users and take immediate corrective measures.
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9. Your Data Rights
As a user, you have the right to:
Request access to your data
Request correction or deletion of your data
Withdraw consent at any time
File a complaint with a regulatory authority if you believe your rights are violated
To exercise any of these rights, please contact us at royalsteelworks@gmail.com.
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10. Third Party Websites
Our website may link to external sites (e.g., suppliers or product partners). We are not responsible for the content, security, or privacy practices of those websites. Please review their privacy policies separately.
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11. Legal Disclosure
We may disclose your information if legally required to do so in response to:
Government or regulatory authority requests
Court orders or legal proceedings
Actions to protect our rights, customers, or the public (e.g., fraud prevention)
Such disclosures will be made in accordance with UAE law.
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12. Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking this page periodically to stay informed about how we protect your data.
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Contact Us
For questions or concerns regarding this Privacy Policy or your data rights, please contact:
RSW – Royal Steel Work
P.O. Box: 14956, Ajman – United Arab Emirates
📧 royalsteelworks@gmail.com
📞 +971 52 9744 000
🌐 https://royalsteelwork.com